Refund FAQs
Yes. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, the item must be unused and in its original packaging, and you'll need your receipt or proof of purchase. Please contact us before sending any item back so we can provide return instructions.
For health and safety reasons, opened cat litter products, used items, and products that have been altered cannot be returned unless they arrived damaged or defective.
Simply contact our support team with your order number and reason for your request. We'll review your request and guide you through the next steps.
Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include photos of the product and packaging when possible so we can evaluate the issue and work to make it right.
If your return is accepted, we’ll provide return shipping instructions and, when applicable, a return shipping label. Return shipping costs may vary depending on the reason for the return. If an item arrived damaged, defective, or incorrect, please contact us so we can evaluate the issue and make it right.
If you need to cancel or change an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has entered fulfillment or shipped, we may not be able to cancel or modify it.
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We want you to shop with confidence. If there's ever an issue with your order, our team is here to help make it right. From damaged shipments to eligible returns, we're committed to providing responsive support and a straightforward refund process.
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Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@earthboundpet.com. Please note that returns will need to be sent to the following address:
Earthbound Pet Returns
19004 E Colonial Dr
Orlando, FL 32820
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@earthboundpet.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@earthboundpet.com.