Earthbound Pet Returns & Refund Policy
Last Updated: October 2026
30-Day Returns on Unopened Products
You may return unopened bags in their original packaging within 30 days of delivery for a refund of the product price. You'll need your order number or proof of purchase. Please contact us before sending anything back so we can provide return instructions; items sent back without first contacting us cannot be accepted. Original shipping charges are not refundable, and return shipping is paid by the customer unless the return is the result of our error.
Items That Can't Be Returned
For health and safety reasons, opened or used cat litter cannot be returned unless it arrived damaged or defective. Gift cards are non-refundable.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery and include a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Not Happy With Your Litter?
If Earthbound isn't working for your cat, contact us within 30 days of delivery. We'll do our best to make it right.
Subscriptions
You can skip, change, or cancel your Subscribe & Save subscription at any time before your next billing date from your account or the link in your order emails. Orders that have already been processed or shipped are covered by this policy. See our Subscription Policy for details.
How to Start a Return
Email support@earthboundpet.com or call 407-554-5557 with your order number. If a return is approved, ship it only after we confirm, to:
Earthbound Pet Returns
19004 E Colonial Dr
Orlando, FL 32820
United States
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the refund.
Refund FAQs
Yes. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, the item must be unused and in its original packaging, and you'll need your receipt or proof of purchase. Please contact us before sending any item back so we can provide return instructions.
For health and safety reasons, opened cat litter products, used items, and products that have been altered cannot be returned unless they arrived damaged or defective.
Simply contact our support team with your order number and reason for your request. We'll review your request and guide you through the next steps.
Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include photos of the product and packaging when possible so we can evaluate the issue and work to make it right.
If your return is accepted, we’ll provide return shipping instructions and, when applicable, a return shipping label. Return shipping costs may vary depending on the reason for the return. If an item arrived damaged, defective, or incorrect, please contact us so we can evaluate the issue and make it right.
If you need to cancel or change an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has entered fulfillment or shipped, we may not be able to cancel or modify it.
Simple Returns. Peace of Mind.
We want you to shop with confidence. If there's ever an issue with your order, our team is here to help make it right. From damaged shipments to eligible returns, we're committed to providing responsive support and a straightforward refund process.
Easy Returns
Fast Refunds
Friendly Support
Hassle-Free Process
Refund Policy
Earthbound Pet Returns & Refund Policy
Last Updated: October 2026
30-Day Returns on Unopened Products
You may return unopened bags in their original packaging within 30 days of delivery for a refund of the product price. You'll need your order number or proof of purchase. Please contact us before sending anything back so we can provide return instructions; items sent back without first contacting us cannot be accepted. Original shipping charges are not refundable, and return shipping is paid by the customer unless the return is the result of our error.
Items That Can't Be Returned
For health and safety reasons, opened or used cat litter cannot be returned unless it arrived damaged or defective. Gift cards are non-refundable.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery and include a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Not Happy With Your Litter?
If Earthbound isn't working for your cat, contact us within 30 days of delivery. We'll do our best to make it right.
Subscriptions
You can skip, change, or cancel your Subscribe & Save subscription at any time before your next billing date from your account or the link in your order emails. Orders that have already been processed or shipped are covered by this policy. See our Subscription Policy for details.
How to Start a Return
Email support@earthboundpet.com or call 407-554-5557 with your order number. If a return is approved, ship it only after we confirm, to:
Earthbound Pet Returns
19004 E Colonial Dr
Orlando, FL 32820
United States
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the refund.