Refund policy

Earthbound Pet Returns & Refund Policy Last Updated: October 2026

30-Day Returns on Unopened Products You may return unopened bags in their original packaging within 30 days of delivery for a refund of the product price. You'll need your order number or proof of purchase.

Please contact us before sending anything back so we can provide return instructions. Items sent back without first contacting us cannot be accepted.

Original shipping charges are not refundable. Return shipping is paid by the customer unless the return is the result of our error.

Items That Can't Be Returned For health and safety reasons, opened or used cat litter cannot be returned unless it arrived damaged or defective. Gift cards are non-refundable.

Damaged, Defective, or Wrong Items Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery and include a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Not Happy With Your Litter? If Earthbound isn't working for your cat, contact us within 30 days of delivery. We'll do our best to make it right.

Subscriptions You can skip, change, or cancel your Subscribe & Save subscription at any time before your next billing date, from your account or from the link in your order emails. Orders that have already been processed or shipped are covered by this policy.

How to Start a Return Email support@earthboundpet.com or call 407-554-5557 with your order number. If your return is approved, ship it only after we confirm, to:

Earthbound Pet Returns
19004 E Colonial Dr
Orlando, FL 32820
United States

Refunds Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the refund.